Privacy notice

Effective Date: 24/05/2025
Last Updated: 24/05/2025

 

Welcome to Zondox. We respect your privacy and are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and Belgian data protection laws, including the Law of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our services through https://zondox.com and https://zondox.be.

 

1. Who We Are

 

 

2. What Personal Data We Collect

 

a) Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Account login details (username, password)

  • Payment information

  • ID or business registration number (for vendors)

  • Communications or support requests

 

b) Information We Collect Automatically

  • IP address

  • Browser type and version

  • Device identifiers

  • Website usage and activity logs

  • Cookies and similar technologies (see section 9)

 

c) Information from Third Parties

  • Payment providers (e.g., Stripe, PayPal)

  • Logistics or delivery partners

  • Advertising networks

  • Identity verification or fraud prevention services

 

3. Why We Process Your Data

 

We use your personal data to:

  • Operate and provide our marketplace services

  • Manage user accounts and logins

  • Facilitate orders, payments, and delivery

  • Offer customer support

  • Ensure security, prevent fraud and abuse

  • Comply with legal obligations (e.g., tax laws)

  • Send updates, newsletters, or marketing (with consent)

  • Improve user experience and site performance

 

4. Legal Bases for Processing

 

We rely on the following lawful bases:

  • Contractual necessity: To fulfill agreements with users or vendors

  • Legal obligation: To comply with Belgian and EU law

  • Legitimate interest: To improve services and ensure site security

  • Consent: For optional uses like marketing and certain cookies

 

5. Sharing Your Personal Data

 

We may share your data with:

  • Buyers and sellers on the platform (when needed for a transaction)

  • Payment processors (e.g., PayPal, Stripe)

  • Hosting and IT service providers

  • Shipping and logistics companies

  • Legal, tax, and financial advisors

  • Belgian or EU public authorities (when required)

We ensure that all third-party processors comply with GDPR via Data Processing Agreements (DPAs).

 

6. International Data Transfers

 

Where personal data is transferred outside the EEA, we ensure adequate safeguards, such as:

  • European Commission adequacy decisions

  • Standard Contractual Clauses (SCCs)

  • Binding Corporate Rules (BCRs)

 

7. Data Retention

 

We only retain your data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Order and transaction data: up to 7 years (per Belgian tax law)

  • Account information: retained as long as your account is active

  • Support and communication logs: up to 3 years

  • Marketing preferences: until consent is withdrawn

Afterward, data is securely deleted or anonymized.

 

8. Your Data Protection Rights

 

You have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion ("right to be forgotten")

  • Restrict processing

  • Object to certain types of processing

  • Receive your data in a portable format

  • Withdraw consent at any time

  • Lodge a complaint with the Belgian Data Protection Authority

To exercise these rights, email us at info@zondox.be or contact our Data Protection Officer at dpo@zondox.be.

 

9. Cookies and Tracking Technologies

 

We use cookies to:

  • Enable website functionality

  • Measure usage (analytics)

  • Personalize user experience and marketing

You will be prompted to manage cookie preferences via a banner when you first visit the site.

Learn more in our [Cookie Policy] (link to be added).

 

10. Data Security

 

We use industry-standard security measures, including:

  • Secure socket layer (SSL/TLS) encryption

  • Access control and authentication procedures

  • Regular software updates

  • Firewall and intrusion detection systems

  • Staff data protection training

 

11. Children’s Privacy

 

Zondox is not intended for users under 16. We do not knowingly collect data from minors. If you believe a child has submitted personal data, please contact us for immediate removal.

 

12. Updates to This Policy

 

We may update this Privacy Policy when necessary. Material changes will be notified to you via email or prominently displayed on our site. The latest version will always be accessible via the following link privacy policy.

 

13. Contact Us

 

Data Controller:
Aspects
Email: info@zondox.be
DPO: dpo@zondox.be
Website: https://zondox.com / https://zondox.be

 

14. Supervisory Authority Contact

 

Belgian Data Protection Authority
Rue de la Presse 35, 1000 Brussels
Tel: +32 (0)2 274 48 00
Website: https://www.dataprotectionauthority.be
Email: contact@apd-gba.be